Juya77 Privacy Policy – Complete details on how your information is protected

Juya77 (juya77.com) takes your privacy seriously. This Privacy Policy explains what information is collected when you use the juya77 website, mobile app, or any of our other services — and how it is used and kept secure.

By creating an account on juya77, you fully accept this Privacy Policy. Continued use of our services indicates your agreement with this policy. This policy is an integral part of juya77's Terms and Conditions.

We may update this Privacy Policy at any time. For significant changes, we will notify you by email or in-app notification. The date of the latest update will always be shown at the top of this page.

Juya77 collects your information in a number of ways. This data is used to improve our services and provide you with a safe, personalized experience.

We only collect the information needed to provide our services and maintain security. Collecting unnecessary personal data is not our practice.

Juya77 uses your information for the following purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Service delivery: Managing betting, payment processing, and promotions.
• KYC verification: To verify your identity and prevent fraud.
• Customer Support: Responding to your complaints and queries.
• Ensuring security: Detecting and preventing suspicious activity.
• Legal obligation: To comply with applicable laws and regulations.
• Service improvement: Analyzing usage patterns to improve your experience.
• Relevant communications: To keep you informed about important updates and offers (with your consent).

Juya77 generally does not share your personal data with third parties. However, limited information may be shared in the following circumstances:

• Payment processors: Mobile banking services such as bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions.
• KYC Partner: Documents may be shared with our designated KYC partners for identity verification purposes.
• Legal authority: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Audit & Compliance: Limited information may be shared as required for audits by licensing authorities.
• Emergency situations: Where necessary to protect the safety of you or others.

We have agreements with all third parties requiring them to keep your data secure and use it only for specified purposes.

Juya77's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Juya77 retains your information for defined periods. How long data is kept depends on its type and purpose:

• Account information: For as long as the account is active, and for 5 years after it is closed.
• Financial transaction records: 7 years as required by law.
• Betting history: Up to 3 years after account closure.
• KYC documents: 5 years from the date of verification.
• Customer support conversations: 2 years from the date of last contact.
• Log files: Up to 12 months for security purposes.

Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified. The deletion process may take up to 30 business days.

As a juya77 member, you have the following rights over your personal data:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data, subject to certain conditions.
• Right to Restrict Processing: Request that we limit how your data is used in certain circumstances.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to object (Objection): The right to object to the processing of your data for specific purposes.
• Right to withdraw consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, email us at support@juya77.com. Once we verify your identity, we will respond within a maximum of 30 business days.

Juya77 does not knowingly collect data from anyone under 18. Our services are intended for adults only.

If we become aware that a minor is using our platform or that their data has been collected, then:

• The associated account will be closed immediately.
• All collected data will be securely deleted.
• A parent or guardian will be notified if necessary.

If a parent or guardian believes their child is using juya77, please contact us at support@juya77.com. We will take prompt action.

Juya77 has implemented industry-leading security measures to keep your information safe:

• 256-bit SSL/TLS encryption: All data transmissions are encrypted.
• Two-factor authentication (2FA): An extra layer of security at login.
• Firewall protection: Advanced firewall to prevent unauthorized access.
• Regular security audits: Penetration testing and vulnerability scanning.
• Encrypted database: Stored data is kept in encrypted format.
• Access Control: Only authorized personnel may access specific data.
• 24/7 monitoring: To detect suspicious activity in real time.

In the event of a security breach, we will notify affected members within 72 hours and take immediate steps to resolve the issue.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our privacy team will handle your matter with the attention it deserves.

• Email: support@juya77.com
• Live chat: Via live chat on the website, available 24/7
• Response time: 48 hours for general requests, 7 business days for complex issues

Once a complaint is submitted, we will provide a reference number you can use to track its status in future correspondence.